RETURNS & EXCHANGES

According to the provisions of GEO 34/2014 on consumer protection regarding distance contracts, you have the right to notify us in writing that you wish to withdraw from your purchase, without penalties and without providing a reason, within 14 working days from receiving your product. For services, this right applies from the moment the contract is concluded.

RETURN COSTS

• The direct return shipping costs are the responsibility of the buyer.
• If you received a product with a manufacturing defect or an incorrect item, return shipping will be covered by Aria Margo, and we’ll organize the return for you.

HOW TO INITIATE A RETURN

To return any item from your order, please email us at return@ariamargo.com and include the following details:

• Full name
• Order number
• Order date
• Product to be returned
• Reason for return
• IBAN/account number for refund

EXCHANGES (Color / Size / Model)

If you wish to exchange a product for another color, size, or model, please contact us first at contact@ariamargo.com with your:

• Full name
• Order number
• Product you wish to exchange

You can also choose a different model than the original one. Any price differences will either be paid by you or refunded by us, depending on the situation.

Please note: exchange shipments must be sent via a courier service of your choice (excluding national postal services).

RETURN CONDITIONS

Returned products must meet the following conditions:

• Must be unworn and undamaged
• Must include all original labels and packaging (as per Law 249/2015, art. 16 (8))
• Should be shipped in a protective package — ideally the original packaging

We reserve the right to refuse returns of products that are:

• Scratched, damaged, or incomplete
• Without intact labels or missing accessories
• Showing visible signs of wear

STORE CREDIT OPTION

If you'd like to return a product but need more time to choose a replacement, we can issue you a store credit voucher for the full value of your original order. The voucher will be valid for 6 months from the issue date.

NOTES

• We do not accept parcels sent with cash on delivery.
• For exchanges, return shipping must be paid by the sender (the customer).
• Made-to-order items are not eligible for return or exchange.

• Because all our products are handcrafted with premium materials, any returned order exceeding $1000 will be subject to a 10% restocking fee, which helps cover manual production and quality control costs. This fee, along with any applicable shipping expenses, will be deducted from the total refund.